At this point I was about to explode but I held my poise. My boyfriend continued to be nice but I had enough, I cut in and I said, "if you are insinuating that we wasted our time after a full day of work without even eating dinner to come here and try to scam you of a phone which we already purchased, you are ridiculous. Also for you to say because it is in his hands that it's a red flag?
I do not appreciate that. We are here because there's an actual issue with the phone which we PAID for. Once we mentioned manager he got a little nervous and searched around and when we asked his name he didn't give it to us. He kept talking to another coworker so we asked a different worker who the manager is and he told us. But the guy who was rude to us brought a different guy who lied to us and said that guys name was Darius I have never experienced such offensive customer service!
Is it because we are Asian or that we have tattoos?? What the hell. Not once were we rude and we are paying customers! I am utterly disgusted! To have someone like that representing your brand and standing at the front of the store treating long time customers in such a way?! I don't ever want to go back! Even after speaking to the manager I am still infuriated! Nothing was compensated to us for being treated in such a way! I'll never buy another phone from here again. Wanted to buy a new iPhone on the payment plan and they ended up charging me the entire amount.
When I called apple the said nothing they can do just return it. Not what I expect from a company of this caliber. Will be returning the phone and going Samsung. My iPhone just failed to upgrade or restore and simply refused to start. I went to the store in the morning. The store just opened and to my surprise it was already filled with people.
I did not make an appointment in advance, as a result, I had to wait for about 30 minutes, which is not too bad. The tech was very helpful and friendly. Within 30 minutes my iPhone resurrected. Since I had backup on iCloud, I was able to recover all my apps and photos.
I was very happy. Thank you brother, best customer service i have ever had! We had ordered something to pick up at the store and we were sitting down since someone else had told us go ahead and have a seat there she later came up to us and asked us if someone had told us to sit here and we told her yes and then asked us what we were waiting on she said oh and then went and asked one of the other workers why are we sitting there after we had told her already we were just waiting on a pick.
She then asked another coworker right next to us why are we there and that she's confused? Her own coworker said they are waiting on a pick up what's the confusion. He even came up to us an apologized. The people next to us were like what's her problem. Her attitude was not acceptable. I understand if maybe if we were just sitting there waiting on nothing that would be maybe acceptable but why ask 2 of her coworkers if she had already asked us and another person.
She should be helping the people that are waiting. Apparently we were not the only couple that were questioned last night after the people sitting next to us said look there she goes questioning others instead of helping Love this store! Just not the customer service we got tonight Made an appointment a week ago because the screen on my iphone was showing zig zag lines for a couple of hours.
Brought in my phone today to make sure things are ok. Came back an hour later to pick up my phone, told me they can't fix it because water damage was found. When I turned the phone on, all its been doing is flashing an apple sign. He looked pretty surprised as well. But told me I can pay dollars for a replacement. I was furious. Now it doesn't even turn on!!!
Called the lady manager who gave me a bad attitude and didn't care to help. Poor product with bad service. Not a good combo for Apple. Imagine being a paying customer hundreds, if not thousands , knowing exactly what you need, and being called "buddy" and told to wait thirty minutes. I will never be coming back to this location, ever again. Good luck Apple - with your disrespectful staff, sporting spider leg eyelash extensions.
Have fun. Apple Store Claimed This business has been claimed by the owner or a representative. Learn more. Monthly Trend. In the center of the mall. It is across from Tesla Read less. It is across from Tesla. Morgan H. Neef J. Evan C. Larry R. Mike S. Good job apple. After 5 years of trying my hardest to stick with my cute and fun sized iPhone 5s, it was finally time to upgrade: Impulsivecouple T.
They have really gone downhill in the last few years post Jobs. Apple, such a well known company Diem D. This review is for the employee Brandy.. Just not the customer service we got tonight. Made an appointment a week ago because the screen on my iphone was showing zig zag lines for a couple of hours. Sign Up Log In. Sign Up. Oops, we can't find your location. If your browser doesn't ask you, try these steps: At the top of your Chrome window, near the web address, click the green lock labeled Secure.
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Get directions. Apple Store. Get Directions. Send to your Phone. The Apple Store is always crowded… by Mark O. Sound section by Ashley M. Ask the Community. Where in the mall is this store located? It is across from Tesla Read less In the center of the mall. View 1 more answer. Recommended Reviews for Apple Store. Your trust is our top concern, so businesses can't pay to alter or remove their reviews.
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Stop following Nicole P. Randy L. I need a jump rope. This one looks pretty good. Bluetooth to Smart Gym app that will go to HealthKit. Jump rope that displays the number of times you have completed. Smart Gym app. Find your depth.
Microsoft Store Brea Mall - Brea, CA
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